Our Team

Loretta Kennedy

Agent Service Accounting Representative

Alicia Gonzales

Agent Service Representative

Hillary Ball

Agent Services Representative

Allegra Gonzales

Agent Services Representative

Randall Cox

Agent Services Representative

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Loretta Kennedy

Agent Service Accounting Representative

Loretta has over 20 years of client customer service experience and is a licensed Health and Life agent. Her experience has helped build networking skills and enhanced her back-office skills. These abilities have enabled her to provide the best customer service to our agents which reflects Hometown Quotes company values and is the best measure for the company’s success.

In her spare time, she enjoys spending time with her family.

“My goal is to provide quality assistance and satisfaction to all agents who use our services.”

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Alicia Gonzales

Agent Service Representative

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Hillary Ball

Agent Services Representative

“It feels like a true accomplishment helping an agent. They reach out for help, and we’re here.”

Hillary had been honing her customer service skills for 10 years when she joined Hometown Quotes in 2013 as an agent service representative, but what sets her apart is more than just her experience.

Hillary’s charisma, positive attitude and sense of humor are matched only by her commitment to keeping agents happy. She’s dedicated to helping them reach their potential by offering new strategies and techniques, and it’s made her a favorite among them.

In her free time, you can find her spending time with her two sons.

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Allegra Gonzales

Agent Services Representative

“I love being able to resolve negative issues and turning them into something positive. It’s great knowing you made an agent happy.” 

Allegra might be new to the Hometown Quotes family, but she’s certainly not new to the idea of quality and service. With more than 20 years of customer service and quality control supervisory experience under her belt, Allegra hit the ground running when she joined us in 2014, and she makes a spectacular addition to our team.

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Randall Cox

Agent Services Representative

“I appreciate the honest “thank you” I get when I get it right, and the challenge of making sure each customer has their needs met—and exceeded—every time.”


With a background in marketing, life insurance sales and recruiting life and annuity producers, Randall boasts an impressive 20 years in the industry—but he didn’t stop there. He’s also served as a pastor and teacher—a role he’s held alongside a successful career—for more than 15 years.

Since Randall joined Hometown Quotes, he’s been using his vast understanding of the insurance industry to help agents grow their business. He is currently pursuing his master’s degree in pastoral counseling through the National Christian Counselors Association and speaks Spanish fluently