Our Team

Loretta Kennedy

Agent Service Accounting Representative

Alicia Gonzales

Agent Service Representative

Tabitha Favors

Quality Control Representitve

Jon Kelly

Chief Executive Officer

Todd Chapple

President and CRO

Paula Gregory

Director of National Accounts

Ron Miller

Quality Control Manager

Joe Perniciaro

Regional Sales Director

Bridget Chamberlin

Senior Marketing Coordinator

Gus Viart

Regional Sales Director

Kathy Chapple

Regional Sales Director

Jackie Pride

Regional Sales Director

Lauren Kelley

Manager of Agent Services

Hillary Ball

Agent Services Representative

Allegra Gonzales

Agent Services Representative

Randall Cox

Agent Services Representative

Lee Shayler

Quality Control Analyst

Randall Cox

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Loretta Kennedy

Agent Service Accounting Representative

Loretta has over 20 years of client customer service experience and is a licensed Health and Life agent. Her experience has helped build networking skills and enhanced her back-office skills. These abilities have enabled her to provide the best customer service to our agents which reflects Hometown Quotes company values and is the best measure for the company’s success.

In her spare time, she enjoys spending time with her family.

“My goal is to provide quality assistance and satisfaction to all agents who use our services.”

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Alicia Gonzales

Agent Service Representative

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Tabitha Favors

Quality Control Representitve

Tabitha was currently mastering the ins and outs of customer service when she joined Hometown Quotes in 2016. As one of our quality control representitives, Tabitha has been tackling her role with great integrity connecting with our agents. While keeping a smile on her face, she continues to brainstorm new strategies the quality control team can use to benefit the company, while also upholding Hometown quotes policies. In her free time Tabitha loves spending time with her daughter, doing crafts, watching movies.

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Jon Kelly

Chief Executive Officer

“A company that encourages growth and mutual respect, because each person’s role is important, that’s what separates Hometown Quotes.”

Jon Kelly’s name is synonymous with online insurance marketing. After working as a management consultant to large insurance companies, such as Prudential, CNA and Fireman’s Fund, Jon Kelly changed the insurance industry forever when he co-founded eCoverage, the first venture-backed online insurance agency 15 years ago.

By the time Jon sold eCoverage to GMAC to form the technology backbone of GMAC Insurance Online, he’d recognized the power of search marketing for insurance companies and the power of the internet to help consumers shop for insurance. Jon then went on to start his own online ad agency, co-found the online insurance platform SureHits, and then run the insurance division for QuinStreet. Jon understands the insurance business inside and out and believes that online shopping will be increasingly beneficial for insurance consumers, agents and carriers in the years ahead.

After leaving QuinStreet, the time was right to begin developing a new service. Jon teamed with Hometown’s CTO, Matt Macchia, to launch a new service that matches consumers with local insurance agents and national carriers. Jon sought the highest caliber talent, from obtaining the brightest technical team to purchasing the extremely successful Evolve Marketing and hiring its president, Gary Friedman, as head of marketing.

With his team ready and growing, Jon’s company partnered with Bob Klee at Hometown Quotes in 2012 to match highly-interested consumers with agents and companies who were ready to help. “The Hometown Quotes deal made a ton of sense as we had developed tremendous technological capabilities but wanted to have distribution to local agents,” Jon explains. “HTQ provided that for us, as well as a great, trusted brand.” With the company now operating under the Hometown Quotes brand and delivering unmatched service to consumers and agents alike, Jon insists he’s just getting started: “We’re going to double down on the bets we’ve been making for the last year. We believe that we have an amazing technology platform and deep insurance expertise that will allow us to dramatically grow our consumer marketing efforts. We also believe that we will significantly grow our agent base, given our team’s deep insurance agency history and strong focus on customer service.”

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Todd Chapple

President and CRO

Todd’s vast knowledge of online insurance marketing began when he joined the Hartford Personal Lines Insurance Corporation, with a focus of developing new online marketing channels for the AARP Personal Lines Insurance Programs. Over the next several years, Todd held senior level management roles for NetQuote, Advice Company, Bankrate, and Lending Tree. Through these positions, he became an expert in building insurance content designed to leverage carrier reviews and consumer generated content to drive SEO traffic, stabilizing and stimulating revenue and profit growth, and culminating successful acquisition programs.

With the desire to launch his own online insurance marketing company, Todd co-founded Distinct Leads. Distinct Leads’ cutting edge ping-post acquisition website supported several strategic carrier and agent buyers, with the intent to use third party and end-to-end data analytics to enable results based lead procurement.

As the healthcare industry shifted and commenced state based health exchanges, Todd joined Insurance Care Direct as their Head of Business Development to generate new acquisition partnerships and strategies in the consumer health market.

By 2014, Todd teamed with Hometown Quotes’ co-founders Jon Kelly and Bob Klee as their President and Chief Revenue officer. Todd’s utmost goal is to continually shape Hometown Quotes as the highest respected provider of high quality, productive insurance leads to local “hometown” agents.

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Paula Gregory

Director of National Accounts

Paula Gregory has been on a mission to help entrepreneurs build and grow a profitable business. She has a unique 15 year background in finance, leadership, project management, strategic planning, and business development which provides her clients with unique advantages. She is currently finishing up her doctorate program to continue providing the best professional leadership to Hometown Quotes customers and employees.

Paula joined the Hometown Quotes family in 2008. She recently was promoted to the Director of National Accounts where she manages the ongoing success of Hometown Quotes’s carrier and agent relationships through onboarding, account management, and unrivaled support.

Her mantra is “businesses that grow by development and improvement do not die.” – Henry Ford

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Ron Miller

Quality Control Manager

“I’m committed to improving the quality of the leads our agents receive, and to providing the best quoting opportunity for them.”

When Ron joined Hometown Quotes in 2010, he jumped right in—learning about our marketing affiliates and how insurance leads are generated. Since then, he’s used his expertise in marketing and data analysis to manage our quality control team.With a passion for improving processes and a dedication to providing unrivaled service, Ron and his team are committed to processing agent requests for lead credits in a fair and timely manner. In his spare time, Ron enjoys cycling, kayaking, and photography with his sons River and Phoenix.

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Joe Perniciaro

Regional Sales Director

“I love helping agents implement processes that help them build and run a successful business.”

With more than 30 years of sales management experience and 15 of those as president of Franklin Insurance and Financial Group, Joe is a powerhouse of industry knowledge for agents.

He was also the agent/owner of three Allstate® Insurance agencies and an independent agency owner in Tennessee before he joined Hometown Quotes in 2013. He is licensed in property and casualty, life and health, and holds his Series 7.

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Bridget Chamberlin

Senior Marketing Coordinator

Bridget Chamberlin has been working in online marketing since 2010. After graduating from Michigan State University with a BA in Communications, she quickly transitioned her drive & attention to detail gained from college athletics into the workplace. She thrives on digging into the details of projects she works on. “I love working with passionate people with big ideas, and figuring out how to implement a plan to achieve them.” Outside of work, Bridget enjoys spending time with her husband, Joey, and their dog Wrigley. A native Chicagoan, she is an avid distance runner, sports fan, and loves to travel.

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Gus Viart

Regional Sales Director

“Working with agents and building long term partnerships is something that I take great pride in.”

With over 15 years of sales experience, Gus has clear understanding of the needs of insurance agents and the customers he supports.

Since joining Hometown Quotes’ team in 2014, Gus says, “What I like about working for Hometown Quotes, is that the company guarantees that each agent receives best in class service. My goals are to ensure that my agents needs are met, while increasing their book of business.”

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Kathy Chapple

Regional Sales Director

“Helping agents connect with consumers who are truly intentful is extremely rewarding.”

With more than 10 years of experience in marketing, events, and client services, Kathy is known for her meticulous attention to detail and providing outstanding customer experiences.

Joining Hometown Quotes in 2017, Kathy focuses on providing exceptional customer service and building strong, long-term relationships with agents.

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Jackie Pride

Regional Sales Director

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Lauren Kelley

Manager of Agent Services

“I enjoy talking to agents about … how they can be successful. Internet leads work if you work them!”

With more than 20 years of experience as a licensed insurance agent, Lauren has an impressive portfolio that includes a role growing a startup agency into a $4.2 million book of business.

Since she joined Hometown quotes in 2010, she’s turned her attention and expertise to helping agents across the country. She loves sharing her vast industry knowledge—along with what worked for her—with agents.

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Hillary Ball

Agent Services Representative

“It feels like a true accomplishment helping an agent. They reach out for help, and we’re here.”

Hillary had been honing her customer service skills for 10 years when she joined Hometown Quotes in 2013 as an agent service representative, but what sets her apart is more than just her experience.

Hillary’s charisma, positive attitude and sense of humor are matched only by her commitment to keeping agents happy. She’s dedicated to helping them reach their potential by offering new strategies and techniques, and it’s made her a favorite among them.

In her free time, you can find her spending time with her two sons.

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Allegra Gonzales

Agent Services Representative

“I love being able to resolve negative issues and turning them into something positive. It’s great knowing you made an agent happy.” 

Allegra might be new to the Hometown Quotes family, but she’s certainly not new to the idea of quality and service. With more than 20 years of customer service and quality control supervisory experience under her belt, Allegra hit the ground running when she joined us in 2014, and she makes a spectacular addition to our team.

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Randall Cox

Agent Services Representative

“I appreciate the honest “thank you” I get when I get it right, and the challenge of making sure each customer has their needs met—and exceeded—every time.”


With a background in marketing, life insurance sales and recruiting life and annuity producers, Randall boasts an impressive 20 years in the industry—but he didn’t stop there. He’s also served as a pastor and teacher—a role he’s held alongside a successful career—for more than 15 years.

Since Randall joined Hometown Quotes, he’s been using his vast understanding of the insurance industry to help agents grow their business. He is currently pursuing his master’s degree in pastoral counseling through the National Christian Counselors Association and speaks Spanish fluently

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Lee Shayler

Quality Control Analyst

Lee joined HomeTown Quotes in 2014 after a long career in data center operations in Britain and USA. He has a passion for improving process and operational quality to increase customer satisfaction with a smile.

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Randall Cox

“I appreciate the honest “thank you” I get when I get it right, and the challenge of making sure each customer has their needs met—and exceeded—every time.”


With a background in marketing, life insurance sales and recruiting life and annuity producers, Randall boasts an impressive 20 years in the industry—but he didn’t stop there. He’s also served as a pastor and teacher—a role he’s held alongside a successful career—for more than 15 years.

Since Randall joined Hometown Quotes, he’s been using his vast understanding of the insurance industry to help agents grow their business. He is currently pursuing his master’s degree in pastoral counseling through the National Christian Counselors Association and speaks Spanish fluently.