Director of Agent Operations
An expert in agent account systems, Paula prides herself on being approachable, available and helpful to every agent who needs her help. She joined Hometown Quotes in 2008, and recently began managing the service department for the second time.
With 14 years of business management experience, Paula is known for her ability to think outside the box. In fact, she’s helped streamline several internal processes and developed innovative new ways to help make Hometown Quotes’ services easier and more accessible for agents to use.
A self-described lifetime learner, Paula recently took her expertise to another level when she earned her master’s degree in organizational leadership.