Most Roadside Incidents Require Towing, Allstate Claims

More often than not, vehicle breakdowns require a tow, according to Allstate data services. In a new report from the company, it was revealed that 55 percent of breakdowns end up needing assistance to repair shops compared to 45 percent for non-towing.

The majority of non-towing incidents were requests for help with tire changes, unlocking a locked vehicle, getting gas delivered or jump starting a dead battery. Here’s the non-towing breakdown:

3.6 percent of all non-tow dispatch events are from drivers who have run out of gas and need fuel delivered to their vehicle.

14.4 percent were for tire changes.

14 percent were for lockouts.

13 percent were jumpstarts.

“The holidays are a busy time for families. As they run here and there to shop and prepare their homes, they may forget about preparing the car before traveling,” said Anthony Royer, president of Allstate Roadside Services. “Allstate Roadside Services is one of the nation’s leading providers of roadside assistance. We’re here to help when people have problems on the road.”

Royer said the majority of calls come in to Allstate Roadside reps during the week than on the weekend, with the maximum level occurring on Mondays.

As you wrap up the remainder of your holiday season, keep in mind that your car may not have the same get-up-and-go that you do.

Here are some steps that you can take to ensure you’re not left on the roadside in wintry conditions.

1. Put your cellphone to use. You may have the number of a roadside assistance service programmed into your phone (recommended) or you may need to track down a number utilizing your phone’s GPS. Either way, RA services can offer lightning-fast response times.

2. Trust your instincts if you feel you’re in unsafe conditions. Your intuition is colored by past experiences and carries more weight than you know. If you are concerned about the area where you’ve broken down or by your placement in relation to traffic, call the authorities for help and offer as many details as you can about your location along with any concerns.

3. Stay in your vehicle. Your first instinct may be to walk a safe distance from your car, but Royer recommends avoiding the temptation, noting that your car provides protection from the elements. We’d go one further and say that it also provides protection from other vehicles if you’ve broken down too close to traffic. Accidents are unpredictable, and even if you’ve walked several steps from the vehicle, you may still be too exposed in case the worst happens. Your car provides a layer of added protection.

Of course, ideally you’ll take preventive measures before heading off on a big trip. Ensuring fluid levels are what they should be, checking tire tread and pressure, and testing battery life are all free precautions and easy enough to do on your own. For higher mileage vehicles, let a mechanic give it a going-over. Last but not least, if you have a garage, use it. The cold can reek havoc on your car, especially when you leave it exposed and turned off.

As for towing, check to see if your policy covers it. Many do, and while it may be affordable to pay out-of-pocket, your insurer may be able to help you locate a nearby service and even make pickup arrangements for you.

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