Are you an insurance pro who delivers happiness?
If you’ve ever shoe-shopped online, chances are good that you’ve seen a Zappos ad, read an article about Zappos or perhaps even purchased shoes from them. Zappos is known for its stellar customer service – which includes super-helpful customer loyalty representatives, free shipping both ways and overnight upgraded delivery.
Zappos focuses on creating a superb customer experience and every single day, Zappos employees live out their mission of “delivering happiness”. The company’s CEO Tony Hsieh has even released a book titled “Delivering Happiness” that covers how his company does just that.
Do you deliver happiness with your customers and prospects? Do you genuinely go out of your way to help others have a better day? What details do you focus on to make ensure your customers enjoy working with you? What would your customers say about you?